RETURNS, EXCHANGES & SHIPPING

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ITEMS PURCHASED IN THE MONTH OF DECEMBER 2016 CAN BE EXCHANGED OR RETURNED UNTIL 31 ST JANUARY 2017, TO ACCOMODATE THE HOLIDAY SEASON.

ALL EXCHANGES OR RETURNS MUST HAVE A CORRESPONDING TRACKING CODE WITH POSTAGE. THIS CODE NEEDS TO BE SENT TO HELLO@THEACQUABRAND.COM.AU ALONG WITH YOUR ORDER NUMBER AND REQUEST.

PLEASE NOTE THAT THERE ARE NO REFUNDS ON SALE ITEMS. EXCHANGES ARE WELCOME. 

There may be delays to dispatch of goods during sales events and periods of high volume activity. Please contact us at hello@theacquabrand.com.au if you have any questions.


RETURNS
Our policy is simple: If you are not satisfied with your purchase, we will refund your money within 14 days of receipt of the purchase. 
Please note

  1. All items must be returned in new, unwashed, unworn condition with all tags affixed.
  2. Please include the original packing slip and paperwork with the reason for the return clearly noted.
  3. Due to hygienic standards for items with bikini briefs, we cannot accept returns or exchanges unless the original hygienic tab is left in place.
  4. Please email us at hello@theacquabrand.com.au to let us know to expect a return from you. Check to see if we have the stock that you are after in the event of an exchange, and supply an Australia Post tracking code to ensure we receive it.
  5. Items must be sent via trackable post as we are not responsible for any lost inbound post.

EXCHANGES

If you would like to exchange sizes or styles you will need to return your item within 14 days of receipt of the purchase.
All exchanges will be credited against the original form of payment. A new order will then be placed and billed to the original form of payment. Availability of a replacement item cannot be guaranteed, in which case you will be contacted by customer service.
Please send all returns and exchanges using a traceable shipping method. The ACQUA Brand cannot be responsible for packages returned to us using shipping methods that are not traceable.

POSTING RETURNS & EXCHANGES

Please post your item (trackable post) along with the original invoice to:

The ACQUA Brand
PO Box 2220
Clovelly, NSW, 2031
Australia

Should you have any questions, please feel free to contact us where The ACQUA Brand representative will be glad to answer your questions on hello@theacquabrand.com.au.

SHIPPING
Australian Orders
Standard shipping is charged at a flat rate of AUD$10 per order (2-5 business days within Australia), or Express Post at AUD$12 per order. 
Once shipped, you will be emailed with a tracking number which may be tracked at www.auspost.com/track.
The ACQUA Brand uses Australia Post. 
International Orders
Asia Pacific orders are charged at a flat rate of AUS$20 per order for standard shipping with tracking.
Please contact us if you would like an international order expressed via email at hello@theacquabrand.com.au. PO Box addresses are usually not accepted.
US/Canada shipping is calculated according to that countries website at and www.theacquabrand.com
Local guidelines apply once your purchase arrives in the country of destination and may be subject to local customs duties and/or local taxes in that country.
These taxes and duties are not included in your shipping price. 
Lost or stolen postage is not covered by insurance.